*****! Cheats! *******! Kempton Park Customer Care Centre

On the 22nd of December 2017 I had visited the Kempton Park Customer Care Centre to renew my vehicle license as it is registered in Durban and couldn't buy it at the post office. When I got there I filled in the forms required and had clearly stated all of the vehicle information on the documents stating that I am renewing the license for a Nissan Tiida. I was not aware that the Nissan Tiida was not yet registered on my name and proceeded to the till. I was assisted by Nandi Dlamini who did not even look at the form that I completed and she printed out a license. I then advised her that she had printed out the wrong license as that vehicle no longer belongs to me and before printing the license she should have confirmed with me as the vehicle on the system and the details on the application are completely different. She then apologized and said she will give me a refund for the amount of R1400 that I had paid but because they are closing at the moment I should come back on the 02 of January 2018 and she will refund the money, when I had left I received a call on my cellphone from another manager Loyiso Mgqwashu who advised that he is sorry for the mistake and that they will refund the money on the 2nd of Jan. When I did go back in the New Year Nandi was still on annual leave so I spoke to the manager Zabi. He was extremely rude and abrupt and refused to give me a chance to explain what had initially happend. He just tried to get rid of me and took down my contact details and mentioned that he will get back to me luckily I had taken his cellphone number as well. On the 8th of Jan I messaged him to find out what is the progress on the refund that was promised to me. He then phones me and starts taking off with me as if it was my fault that his employee had promised me a refund. On the phone he refused to listen to anything that I was saying and continuously said I was bull****ting him and he will not refund me. I tried to explain to him that the vehicle no longer belongs to me and I was not aware that the new owner had not done the transfer and that if the consultant had told me that prior to printing the license and asking me to pay I would have not paid the money. He then refused to assist me when I went to the offices. I then told him I should not be responsible for a mistake that was made by his staff. Their job is to ensure that they first look at the form that was filled in before processing anything. He promised to call me back today and he didnt so I called and Zandi was back from her annual leave and now she tells me that she cant give me the refund. I am absolutely appalled at the level of service that is given to clients. Its pointless having a title of a manager if you cannot behave like one and assist clients in a proper manner.