*********** and very poor service

I went to the licensing department to make a booking for a learners licence on the 19th at around 13h00 only to be told that they only give out 100 tickets for the day and have to come back the next day. On the 20th I arrived at 07h30 and was no.55. Their system is totally appalling as it took 3 hours to get to me. After completing my eye test and was taken to an office to find out what date is available. When I arrived at the room, there was no one, I asked the other staff inside where the person was, I was told she was on lunch, 11h00 in the morning, I walked down the passage and asked who was working in the office, the lady in the passage said she was and would be there now but she was having a conversation with another staff member at the time..when she eventually arrived there it was as if she was doing me a huge favour by coming in to do it..one could see the expression and way she walked into the office mumbling in her own Zulu language something to her colleagues and they laughed about it. I can now understand why they only can accommodate 100 people a day as they are either not at their desks doing their work or sit playing on their cellphones and hat includes the cashiers