INCOMPETENCE FROM LICENSING DEPART AT KRIEL

ON THE 24TH OF JULY I RECEIVED MY TEMPORARY DRIVERS LICENCE AT KRIEL LICENSING DEPART. IN MPUMALANGA & I WAS INFORMED THAT THE WAITING PERIOD FOR THE LICENCE CARD WILL TAKE 5-6 WEEKS HOWEVER I WAITED FOR NINE MORE WEEKS WHICH TOOK ME TO PHONE KRIEL LICENSING DEPART TO FIND PUT WHAT IS GOING ON WITH THE LICENCE CARD.

AND AGAIN SINCE THE BEGINNING OF SEP 2018 I KEPT ON TRYING TO GET HOLD OF THE LICENSING DEPART WITHOUT ANY LUCK THE PHONE HAS BEEN RINGING WITHOUT ANY ANSWER & FORTUNATE ENOUGH ON THE 26/9/18 I MANAGED TO SPEAK TO BUSI WHO TOLD ME THAT THE REASON WHY THE LICENSE CARD IS DELAYING IS BECAUSE MY LICENCE CARD WAS REJECTED DUE TO THE FACT THAT THE IMAGE DID NOT APPEAR & I ASKED HER HOW COME BECAUSE WHEN I WAS AT KRIEL I TOOK ELECTRONIC PHOTO WHICH GET STORED ON THE SYSTEM AUTOMATICALLY.AND THEN I SAID TO HER TO MY SUPRISE WHY DIDN'T ANYONE CONTACT THE CLIENTS OR SEND AN SMS TO THE CONTACTS WHICH IS LINKED TO OUR PROFILE ON THE SYSTEM?TO SAY THAT THE WAS A SYSTEM GLITCH WHICH MADE THE IMAGE NOT TO APPEAR SO THAT WE KNOW & WE ARE AWARE OF THE PROBLEM? AND BUSI SAID TO ME THAT YOU NEED TO COME TO KRIEL AND TAKE ANOTHER PHOTO SO THAT YOU CAN GET THE DRIVERS LICENCE CARD & SHE SAID THAT OTHERWISE YOU BE ABLE TO BE ISSUED WITH THE LICENCE CARD AS THE SYSTEM HAS REJECTED THE IMAGE,I SAID TO HER IT'S VERY UNFAIR TO US CLIENTS AS IT'S COSTING ME TO COME TO MPUMALANGA TIME & MONEY ARE WASTED BECAUSE OF PEOPLE WHO ARE LACKING THE ABILITY TO SHOW NECESSARY S****S TO DO SOMETHING RIGHT. AND APPARANTELY WHEN I ASKED HER WHO'S MISTAKE IS THIS?SHE SAYS IT'S A MISTAKE FROM PRODIVA WHO MANUFACTURE LICENCE CARDS.AND SHE SAYS I SHOULD GOOGLE THEIR NUMBER TO FIND OUT FROM THEM & APPARANTELY I SHOULD GO BACK TO KRIEL LICENSING DEPART TO RE -TAKE THE PHOTO AGAIN AND IT'S COST EFFECTIVE FOR ME AND TIME CONSUMING,NOW I HAVE TO TAKE TIME OFF WORK AGAIN WHICH MAKES ME VERY UPSET. I AM FEELING VERY DISSAPOINTED.