Complete lack of customer care or service at ERMELO Traffic Department

After numerous failed attempts at renewing my car license ( computer is "off-Line") over a period of 6 weeks I once again failed to renew it today. Unfortunately that is not the worst of it, the lady at Ermelo Traffic Department behind counter 1 is perpetually rude and arrogant to all her clients, she barely deigned to look up from reading her newspaper to state -"off line". Ever since relocating to Ermelo from the Eastern Cape I have had the misfortune of dealing with this very unpleasant, and down right rude person. She is earning a salary to service the public but obviously this is too much. A few weeks ago a write up was done in our local newspaper about exactly this same scenario happening to someone else. Her manager was then told to report all acts of rudeness and poor service, however when I asked for her manager's number today to speak with them I was told that she is the manager and she may not give the regional manager's numbers out as that is personal information. I thought the public have the right to complain if poor service is given but seemingly not.