Bad service for licensing Department

I was sooo shocked at the response I received from the licensing department next to Dekra Automotive in Wynberg on the 2nd of May 2018 and I am still waiting on someone to actually contact us seeing that they have our contact details without taking any information from us. After I stood in a line for 30 mins and I am 39 weeks pregnant.

So my husband and I when to renew our license on the 22nd December 2017 and only realised a week ago that his ID is missing and the last time we used it was for his Disc.

We when to the licensing department asking if his ID is perhaps there and was said they will check and contact us but no-one asked for contact details. The African cashier as you come in by the door had a **** attitude forgetting his working for the City thats suppose to be working for the people not. The lady that assisted us reckon to my husband why don’t he rather apply for the smart ID, firstly you guys are at fault for misplacing his ID. Secondly there is no process in place for lost or found ID’s and identity theft is one of the biggest crimes within South Africa. Should ID’s that are found not be locked in a SAFE as per normal. Thirdly he does not have the time to go stand at Home Affairs and wait in line or wait for an ID as I am due probably before the 15th of May 2018 and we need his ID for our baby’s birth certificate.

Also next time when some stand in the Q... acknowledge them because you really not better then us.

If you work for City you need to know how important FICA documents are.

I did not take names