Bad service

Bad service, why SOE's don't improve, people have been complaining about this for the last 25 years, still no improvement, training is needed in that department , especially their customer/enquiries clerk, it's like they own the place, they dont respect customers, no eye contact when asking or talking to them, they busy on their cellphone during company hours, taking long lunches chatting to each other during working hours in front of customers, making funny conversations, talking back and rude to customers, , what they say goes or the high way especially to customers. Long ques, because they spend more time talking amongst each other than working, Yesterday 6/1/20 morning I went there, at about 8:00, they told me , to go back they work with online people , I must come back today 7/1/20, I did that when I get there it was 8:15 they told me that , they've cut the line, which means I must go back again, their customer clerk was rude when explain, the obesity to tell that they even if I stand on the que, they close at 3pm, I can go home at 4pm, or not being served at all , I must learn to wake up early in the morning, as if I dont have anything to do before coming to them, I will never take my grandson to creche at 6am just because I have to be in a que for my license at 5am and get service, while they open at 7:45, I once went there with my daughter for license renew, with my own eyes, I saw people coming late and paying some guys to do renewal for them, I saw these guys taking money, without split seconds everything was done, not even even eye test was done, some of the people who paid these guys from traffic, I was standing with them aside while those transaction where happening. They are not even scared to ask people in front of everyone.that is what's happening at benoni licensing department,, these workers think they own the government and they are untouchable, I dont even think some have matric certificates, just ANC card holders.