Bad service delivery and bad attitude.

Hi, this started last year with my personal vehicle licence where it took me 2 weeks to get my licence and even got fined for late payment as the ques we 80 plus people long and we were standing in the sun in peak Zululand 40 degree summer. I had to leave several times as I had other duties to for-fill and cannot stand and wait for a license for 5 hours plus. The one day they let is sit in the auditorium, what a disaster as people were pushing into other peoples places and the management was a disgrace ! Now it a mew year and it is the same, sent a employee of our company to do the renewal on one of our company vehicles as I am to busy to stand there the whole day as my business cannot run without management. he phoned me and said there is a problem. I then asked to speak to the person helping him, the person refused to talk to me ! I tried phoning the office, nobody answers the phones after multiple attempts. Dis is a total disgrace !