Bad Attitude and Bad customer service

My Name is Mpho Moletsane. I went to the Sandton Licensing Department JHB today (11 March 2016 - Friday) to re-do my lost license. The treatment I got there made me feel like a piece of trash. Been there from 09:00am till 13:30pm just for doing new drivers license. I don't mind taking long in their office due to lots of people but this was completely out of negligence and bad attitude towards us as customers. <br> Cashiers (3 black ladies one black gentleman) don't care about us. Thumbs up to eye tester ladies (including white lady who was the only white lady doing the eye test) My issues are as follows, 1. Cashiers are very rude and very unprofessional, they don't care. 2. They took me to wrong queue and after queuing for 1 hour on the payment queue, I was told that I'm on the wrong queue and I need to join the new queue again. I asked before I queue there and the other rude lady told me to queue there. 3. Cashiers are not having name tags which makes it difficult to point.4. They turn us to jokes and topics they can discuss in the office.5. I need to explain to my manager why did I take long. I have filled up complaint form in their office hoping to get response. VERY POOR SERVICE