Sandton Licensing and Testing Department

I have made an appointment online to be assisted according to my allocated timeslot for my drivers license renewal. To my suprise, I was asked to join the qeue and the queue consists of mixed applicants, with ot without appointments. I would like to know why are required to make appointments which are not adhered too. Secondly, there were lots of open desks I supposed are made for officers to assist the public, guess what, only one official was assisting the applicants on over 7 or 8 helpdesks. If there is allocated resources, like the equipment that is put to assist the public, how can there be only one official assisting. What is the point of having this equipment without operatprs i.e., have employed traffic officials to be available to help us by operating tge equipment.