pathetic Service for Bath assesment
<p>This has been the worst service expierienced with Libra for a brand new Bath we bought, that was cracked when we bought it, after we installed the bath still not having used it we discovered the Crack, we immediately contact there Supplier who sold the bath- who says not to worry a Rep will come asses wether we would replace or repair.</p> <p> </p> <p>Its been 3 weeks after chasing back and forth from our side - the Person sent out to check the bath was not a REP,just took photos and left, never heard back a thing.</p> <p> </p> <p>My husband has been calling and mailing after you guys in the Cape town office and Joburg and convienietly he is never able to speak to the person dealing with his assesment.</p> <p> </p> <p>Yesterday we received a Mail saying the assesment was declined- But what has been declined repairing/ fixing the unused new bath, no one is willing to speak to us about why the assesment was declined- as the person who came to our home is also unavailible, I think this is totally unacceptable.</p> <p>I am actually wanting some positive feedback or else i am going to have the matter taken further.</p> <p> </p>
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Replies (1)0
Replies (1)'s updateReviewer Update
24 May 2016, 09:23Date: 24/05/2016 07:55 (GMT+02:00)
To: Debra Evert <***>, "g.elias2012" <***>
Cc: Shanaaz Abrahams <***>, Salie Du Toit <***>
Subject: RE: SERVICE REQUEST
Hi Debra
Management’s decision has been sent out yesterday – customer was included as well as yourself. I have again sent it to mr Elias
Regards
Linda Goliath
Vaal / Libra / Plexicor - Customer service Coordinator
Direct: ***0 | Fax: ***
The use and contents of this email is for Vaal Sanitaryware and or Libra Bathrooms official business (herewith referred to as the company), if used for any other purpose, the views, opinions or recommendation expressed are those of the author. Only persons authorized by the company are entitled to bind the company contractually. If you are not the intended recipient and receive this email in error, please notify the sender immediately. The company will not be liable for any damages arising from this email or the use hereof. You may not print, store, forward or copy this message or any part thereof or disclose or cause information in this message to be disclosed to any other person. The information in or attached to this email message is confidential and may be subject to legal privilege and client confidentiality. The company cannot ensure the integrity of this email or that it's free of any error or virus.
From: Debra Evert [mailto:***]
Sent: Tuesday, May 24, 2016 7:54 AM
To: g.elias2012
Cc: Shanaaz Abrahams; Linda Goliath; Salie Du Toit
Subject: Re: SERVICE REQUEST
Hi Linda
Please get this resolved.
Many thanks
On Mon, May 23, 2016 at 11:56 AM, g.elias2012 <***> wrote:
Good day
How far did you come with this query?
I'm being left in the dark with this matter as no one never follow up or have the decency to call back as I have been waiting for a week just for them to come out.
This will be my 2nd mail I'm sending so please advise what the findings is and what action will take place
Gareth
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: Debra Evert <***>
Date: 18/05/2016 11:17 (GMT+02:00)
To: Shanaaz Abrahams <***>
Cc: Linda Goliath <***>, Salie Du Toit <***>, ***
Subject: Re: SERVICE REQUEST
Hi Linda
Please make sure that one of the guys in Cape Town contacts this customer. Please confirm that Junaid will be back at work tomorrow.
Kind regards
On Wed, May 18, 2016 at 11:00 AM, Shanaaz Abrahams <***> wrote:
Hi Linda
I have just spoken to my client Mr Elias regarding this complaint.
The client has been very patient thus far but I sense his starting to become upset at this point as no-one from your Cape Town offices has contacted him yet. He confirms that you contacted him but after that no feedback from Cape Town regarding this matter.
Could you please make the necessary arrangements with your branch in Cape Town to contact Mr Elias as a matter of urgency, the client purchased your product in great trust because of the well-known name (Libra), Please do justice to his expectations of your product.
I trust that I have informed you accordingly and trust that you will give this matter your very urgent attention.
Thanking you in advance.
's update24 May 2016, 09:23
Reviewer Update
Date: 24/05/2016 07:55 (GMT+02:00)
To: Debra Evert <***>, "g.elias2012" <***>
Cc: Shanaaz Abrahams <***>, Salie Du Toit <***>
Subject: RE: SERVICE REQUEST
Hi Debra
Management’s decision has been sent out yesterday – customer was included as well as yourself. I have again sent it to mr Elias
Regards
Linda Goliath
Vaal / Libra / Plexicor - Customer service Coordinator
Direct: ***0 | Fax: ***
The use and contents of this email is for Vaal Sanitaryware and or Libra Bathrooms official business (herewith referred to as the company), if used for any other purpose, the views, opinions or recommendation expressed are those of the author. Only persons authorized by the company are entitled to bind the company contractually. If you are not the intended recipient and receive this email in error, please notify the sender immediately. The company will not be liable for any damages arising from this email or the use hereof. You may not print, store, forward or copy this message or any part thereof or disclose or cause information in this message to be disclosed to any other person. The information in or attached to this email message is confidential and may be subject to legal privilege and client confidentiality. The company cannot ensure the integrity of this email or that it's free of any error or virus.
From: Debra Evert [mailto:***]
Sent: Tuesday, May 24, 2016 7:54 AM
To: g.elias2012
Cc: Shanaaz Abrahams; Linda Goliath; Salie Du Toit
Subject: Re: SERVICE REQUEST
Hi Linda
Please get this resolved.
Many thanks
On Mon, May 23, 2016 at 11:56 AM, g.elias2012 <***> wrote:
Good day
How far did you come with this query?
I'm being left in the dark with this matter as no one never follow up or have the decency to call back as I have been waiting for a week just for them to come out.
This will be my 2nd mail I'm sending so please advise what the findings is and what action will take place
Gareth
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: Debra Evert <***>
Date: 18/05/2016 11:17 (GMT+02:00)
To: Shanaaz Abrahams <***>
Cc: Linda Goliath <***>, Salie Du Toit <***>, ***
Subject: Re: SERVICE REQUEST
Hi Linda
Please make sure that one of the guys in Cape Town contacts this customer. Please confirm that Junaid will be back at work tomorrow.
Kind regards
On Wed, May 18, 2016 at 11:00 AM, Shanaaz Abrahams <***> wrote:
Hi Linda
I have just spoken to my client Mr Elias regarding this complaint.
The client has been very patient thus far but I sense his starting to become upset at this point as no-one from your Cape Town offices has contacted him yet. He confirms that you contacted him but after that no feedback from Cape Town regarding this matter.
Could you please make the necessary arrangements with your branch in Cape Town to contact Mr Elias as a matter of urgency, the client purchased your product in great trust because of the well-known name (Libra), Please do justice to his expectations of your product.
I trust that I have informed you accordingly and trust that you will give this matter your very urgent attention.
Thanking you in advance.