Policy lapsed - Worst Service by FA

I had been getting sms's from Liberty that I have an outstanding amount on my policy but I couldn't understand why as I have been making payments every month. This had happened before and after sending POP it was rectified after being assisted by my financial advisor. My Advisor has emigrated and I now have a new advisor (Florah Mulondo) who I reported the same issue to since I'm getting these sms's again. After checking my profile. The advisor then told me that my payments are in order and there is no outstanding amount on my policy. a month later I get an email from Liberty saying my policy has lapsed. I took this back to my advisor and she only now tells me that my premium had increased so even though I was paying every month. It was not enough to cover for what was expected. As frustrated as I was, I just wanted to resolve the mistake done. She said we can reactivate the policy if I pay the outstanding amount so I made payment on the figure she gave me and filled a reinstatement form as she advised. Just when I thought things would be better, she came back with the initial forms that I filled when starting the policy years ago. This has me more worried because it now feels like I'm opening a new policy, what does this mean for all the years I've been paying for? I filled and submitted the form to her and she came back with another form and says I need to get Dr Werkman to assist me in filling it. I rep**** to her email saying that I don't even know who Dr Werkman is!! Or where how to get hold of him. I have not heard from my advisor ever since. I'm still paying my monthly premium but at this point I'm not even sure that my policy was ever reinstated because too many things keep coming up at last minute. I've been trying to solve this issue since September 2021 but I'm not getting anywhere. Can someone please assist me?? I just want to make things right.