Liberty Promenade Shopping Centre
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Liberty Promenade Shopping Centre
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Toufeeq B
1 reviews | Active since Sept 2026
9 Sept 2026, 15:06
Debonairs******* bad for your money, if you had the same experience let's make it public
I am writing to formally log a complaint regarding my order from *Debonairs Promenade, Mitchells Plain* on the evening of *8 September 2026*. *Order:* 3 x Large Pizzas + 1 x Wrap *What happened:* 1. My order was delivered incomplete - the wrap was missing. 2. I called the call centre who transferred me to the branch. The branch promised to call me back within minutes and failed to do so. 3. An hour later I called again. I was told the matter would be addressed the next day. 4. On 9 September, the branch called to offer a resolution which I did *not* accept. Despite this, they proceeded to send the missing wrap plus a complimentary small pizza to my address without my consent to that resolution. 5. This resolution does not compensate for the airtime spent calling between call centres and the branch, the time taken from my work day to chase this, and the inconvenience caused. 6. This is not an isolated incident. I have had multiple similar service failures with this specific branch before. 7. When I requested to escalate, I spoke to Manager *Vuvu* who stated nothing more could be offered. I requested the Regional Manager's contact details and Head Office email address - both requests were refused. I was given a mobile number which is not in service. I spent the last available funds in my account on this order, trusting the Debonairs brand to deliver a basic standard of service. The manner in which this has been handled has been dismissive and unprofessional.
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Toufeeq B
1 reviews | Active since Sept 2026
9 Sept 2026, 15:06
Debonairs******* bad for your money, if you had the same experience let's make it public
I am writing to formally log a complaint regarding my order from *Debonairs Promenade, Mitchells Plain* on the evening of *8 September 2026*. *Order:* 3 x Large Pizzas + 1 x Wrap *What happened:* 1. My order was delivered incomplete - the wrap was missing. 2. I called the call centre who transferred me to the branch. The branch promised to call me back within minutes and failed to do so. 3. An hour later I called again. I was told the matter would be addressed the next day. 4. On 9 September, the branch called to offer a resolution which I did *not* accept. Despite this, they proceeded to send the missing wrap plus a complimentary small pizza to my address without my consent to that resolution. 5. This resolution does not compensate for the airtime spent calling between call centres and the branch, the time taken from my work day to chase this, and the inconvenience caused. 6. This is not an isolated incident. I have had multiple similar service failures with this specific branch before. 7. When I requested to escalate, I spoke to Manager *Vuvu* who stated nothing more could be offered. I requested the Regional Manager's contact details and Head Office email address - both requests were refused. I was given a mobile number which is not in service. I spent the last available funds in my account on this order, trusting the Debonairs brand to deliver a basic standard of service. The manner in which this has been handled has been dismissive and unprofessional.
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Byron F
1 reviews | Active since Jan 2022
26 Jun 2026, 10:59
Burger king promenade bad service
I never had a good experience drive through. Workers have ethics, waiting period is between 5-10mins no matter what time of the day, theres always something on the menu they dont have. Managemes is just as bad. If i can rate them zero stars i would.
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Byron F
1 reviews | Active since Jan 2022
26 Jun 2026, 10:59
Burger king promenade bad service
I never had a good experience drive through. Workers have ethics, waiting period is between 5-10mins no matter what time of the day, theres always something on the menu they dont have. Managemes is just as bad. If i can rate them zero stars i would.
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Angelo
1 reviews | Active since Feb 2024
21 Apr 2026, 18:21
Poor service
Poor service I emailed them 5 times but no one reply bck I was there Monday 20 April for eye test everything went well until they told me I must pay a balance in cause my medical don't cover everything yes I understand but sales man tell me I must give 39 or 70% immediately so I say I can't due to I only get paid Friday but he don't respond so I left the store so Monday evening I email them telling them I will paying the balance sat morning no reply still up to wedsnday I sent sent them email no reply and my sideshows my email was delivered last year I went wit my child to specsaver seapoint they did give excellent service that's y I rather go to a white community then we get excellent service Promade specsaver u giving bad service even they not friendly staff aswell
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Angelo
1 reviews | Active since Feb 2024
21 Apr 2026, 18:21
Poor service
Poor service I emailed them 5 times but no one reply bck I was there Monday 20 April for eye test everything went well until they told me I must pay a balance in cause my medical don't cover everything yes I understand but sales man tell me I must give 39 or 70% immediately so I say I can't due to I only get paid Friday but he don't respond so I left the store so Monday evening I email them telling them I will paying the balance sat morning no reply still up to wedsnday I sent sent them email no reply and my sideshows my email was delivered last year I went wit my child to specsaver seapoint they did give excellent service that's y I rather go to a white community then we get excellent service Promade specsaver u giving bad service even they not friendly staff aswell
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Carlyle H
1 reviews | Active since Sept 2025
23 Sept 2025, 15:16
Moldy cheese
On Saturday, I made a purchase of cheese at PNP Promenade and contacted them regarding the issue with the product, also sending an email to their customer support. I had placed the order through Mr. D. Joshua from PNP customer support, who then instructed me to log a query with Mr. D, as if it were their product, which I found extremely disappointing in terms of service delivery. I needed the cheese for a family gathering and called, explaining the situation to the lady on the call, who was friendly and informed me that I would be refunded between 3 to 5 days. However, I received an email stating that I need to refer to Mr. Delivery. This is an example of over promising and under delivering.
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Carlyle H
1 reviews | Active since Sept 2025
23 Sept 2025, 15:16
Moldy cheese
On Saturday, I made a purchase of cheese at PNP Promenade and contacted them regarding the issue with the product, also sending an email to their customer support. I had placed the order through Mr. D. Joshua from PNP customer support, who then instructed me to log a query with Mr. D, as if it were their product, which I found extremely disappointing in terms of service delivery. I needed the cheese for a family gathering and called, explaining the situation to the lady on the call, who was friendly and informed me that I would be refunded between 3 to 5 days. However, I received an email stating that I need to refer to Mr. Delivery. This is an example of over promising and under delivering.
0
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