1 reviews | Active since Jul 2017

24 Oct 2019, 13:58

ZERO TELEPHONE ETIQUETTE

Please teach your telesales consultants some manners and telephone etiquette. They phone me and when I said no thank you she slams the phone in my ear. The least they can do is also say thank you and good bay....If I ever want life insurance I will not go to Liberty Live. If you treat people like that because they cant afford it now then you gonna also tread them like that when they can afford it.

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply24 Oct 2019, 14:04
Official
Dear Engela 

We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant department for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me in the interim should the need arise.

Regards
Naome Ncube 
Liberty Group Customer Relations
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Liberty Group South Africa
Liberty Group South Africa's reply25 Oct 2019, 15:38
Official
Dear Engela

This serves as confirmation that this matter has been dealt with.

Please contact me should you require any further information or assistance.

Regards
Naome Ncube 
Liberty Group Customer Relations
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