Zanele Myamya

Morning, I got an email saying my sister's bank statement wasn't clear so I sent another bank statement and I called liberty to ask if the bank statement was clear they confirmed that it I clear and the money was paid out last Friday and it should reflect Monday... Monday I get a call and another email saying the bank statement is not clear I should send another one again... This is unacceptable we sent one last week and confirmed it we even sent a bank card I really don't understand why theres this going back and forth. I called again today and you guys have been saying you will escalate this matter since last week Policy number# ***. This is really annoying because I have sent this bank statement 7 times now and the story is still the same

Another policy #‪***‬ we sent everything that was asked from us we even sent the indemnity form they to us same of the forms we left while we were at your offices, but the money is still not paid we don't know what the reason is. My aunt sent you guys an email saying she never wanted my mother's money and a form was sent to us 8 years ago but we decided to give her time thinking she will change her mind but she hasn't so we decided to claim the money but we are getting a run around regarding it also. Someone called us and told us the money was paid out to me and my brother and that is impossible because my sister didn't authorise it since she is the executor... Days later we called and they told us the money is not paid they made a mistake I really don't understand what is going on there but we need assistance from someone who knows what is going on. Thank you