Your apparent login in security update process - what a botch up!!!!!

What the ****** Liberty?!?!?!!!! I can't get into the Self Service area of your web site because you seem to have started 2026 with a security upgrade. I've spent an hour trying to get past this need and actually get into my portfolio to draw a policy summary and am getting nowhere. Besides some misleading statements, your system tells me that it does not recognise my SA ID #. Whaaaatttt!!!!!????? I've been on record in your system since the nineties!!!! What's this ****? Because you don't recognise my IUD, I can't get past your security update process and actually log in. What a botch up!!!!!!