1 reviews | Active since Feb 2018
Years Later Liberty Life still affecting my financial well being.
I'm so dissapointed disheartened and angered by your company. You make so many promises but yet in my experience you not able to live up to any of them and now not only did you disappoint me as a client of yours but your company is cause great and on going difficulty in my life affecting me financially and also the future of my kids. I'm or around 2012 I approached Liberty Life and a few other companies as I felt with 3 growing kids it was of vital importance that I have insurance cover in the event of death, disability or even just a accident. I received a few relatively good quotes and opted to go with Liberty Life something that proved to be one of my biggest mistakes ever as many years later this bad decision is still hampering the well being of my kids. A few months after aquiring this policy that covered me in the event of permanent or temporary loss of income, I was advised i needed to have a emergency Hysterectomy this procedure went horribly wrong and I was not able to work for close on to 6 months at the time I felt relived in knowing that I made good choices (or so I thought) as my inabilty to work as a single parent did not or should not have affected my kids my life or any of my financial commitments. But sadly it did as Liberty at that point decided that when there General Practicing doctor visited me at work one very hot summers day while I ran up and down on a dealership floor while wearing heels and being under month end pressure found my ankles to be swollen and advised Liberty he feels I have a heart condition. I then on my own expense went to visit a Cardiologist being a specialist and not a GP, who did a full heart evaluation and ruled out any possibility of me having even a potential heart condition and gave me a clean bill of health regarding my heart he even want as far as compiling a report for liberty this all at my own expense, yet Liberty still refused to pay out my claim for an operation that had nothing to do with my heart yet they sited none disclosure of a heart condition as the reason they did not pay decide instead to cancel my policy and refund me a portion of my premiums paid as I was threatening them with legal action and at the time I was to overwhelmed with bills that now needed to be paid kids that had not source of income so no food on the table and my health that due to an operation I had not planned on, so I let them be and carried on with my life and focused on healing in order to regain my financial position. So now I find myself several years later still being affected by Liberty Life and there pathetic General Practitioner and his bad diagnoses as I shifted my policy to an institution who did not do there underwriting upfront so none of this came up but heaven forbid had something happen to me I now discovered that thanks to Liberty Life I would yet again have been paying for a policy in vain as when I recently opted to moved my insurance covers to a new company I learnt that due to them doing there underwriting upfront the information that Liberty opted to believe from there GP over and above the information from a specialist is still haunting me. My new insurance company has come back to me saying that they are not able to cover me unless they Recieve a letter from the Cardiologist I consulted soany years ago as Liberty has listed me on the insurance risk data base as being a high risk for a heart condition I don't even have. Now this to me is unacceptable as how do one go back to a doctor that is in a totally different province from the one I now live in and say "Hi doc 6 years ago at my expense you have Liberty Life a detailed report stating I do not have a heart condition but they opted to believe a GP instead and now you have to give me another report. Liberty Life needs to step up and take responsibility for the mess they created 6 years ago as at this very point in time I have 3 young kids that depends on me and heaven forbid should anything happen to me they will be left with nothing as any and every insurance I currently have is going to state that I did not disclose to them that I had a problem as I'm retrospect and honesty I actually do not have a problem I have a *********** insurance compnay creating a problem yes. Is it not bad enough that you felt it right to take my money but when it came to having to pay me out you want hunting for reasons to rather not pay me, do you really have to continue to cause financial harm after you practically broke me financially In the very first instance of me taking ill then still being burdened with this matter. I am once again placing my faith in man kind and trusting that by Gods Grace you see it FIT and PROPER to resolve this matter.
Dear Ms Richards
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
SIzweNcipha
Liberty Group Customer Relations
Dear Ms Richards
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
SIzweNcipha
Liberty Group Customer Relations
