1 reviews | Active since Oct 2014
Wrongful Billing
I cancelled my policy with Liberty and received confirmation of this cancellation on 27-01-2015.<br> On the morning of 02-02-2015,lo and behold,the monthly premium was deducted again.I call Liberty,back and forth,speaking to Kagiso,who says she going to put me through to her manager,BECAUSE I WANT MY MONEY BACK NOW,the call conveniently cut while I waited to speak to a manager(Palesa),I phone again asking to speak to Palesa,then I must hear no but Palesa is not in as yet.LIES! LIES! LIES!As i'm sitting here,I am once again on hold, listening to this pathetic music,getting more and more annoyed(nice way to say i'm ****ED OFF!!!)<br> I WANT MY MONEY BACK TODAY STILL SO GET BACK TO ME NOW.The worst customer service for a company who advertise themselves as being so reputable.I will keep on posting until you get back to be.
We apologise for the frustration you are experiencing.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration you are experiencing.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
