Wrong information, quick to take my money but so slow when they need to pay

<p>I have an annuity that needs to pay out. I submitted all the paperwork and received feeback that I need to visit the SARS branch to confirm my ID number. I did this submitted the form from Sars, only to receive the same message from Liberty. I questioned it...no response. Went back to SARS, my ID is correct. </p> <p> </p> <p>I need feedback, this is terrible service. You dont respond to feedback only automated nonsense.</p> <p> </p> <p>I am sick of the poor customer service.</p> <p> </p> <p> </p>