Worste service I have ever received!

<p>On the 2nd of December I got a notification from my bank to say that a debit order went off my account for Liberty Life. This debit order was not even AUTHORISED as I do not even have a policy with them. I am handling my grandmothers things she's got with them. I phoned them on Monday, 5 December, their response was they did not understand my grandmother's letter she sent to them as it was written in Afrikaans! What a pathetic excuse! After speaking to them, I get an email with debit order change forms. Now, how do they expect me to complete the forms, travel out of town to where my grandmother is, come back scan them in and send through to them. Now this will all be at my cost. So I must keep spending my money to have them rectify their mistake of an UNAUTHORISED DEBIT ORDER! Numerous emails, phone calls only to be told that the person who emailed me is in a department that does not take calls and still no phone call back, no email. Only auto responses from them. Today I cannot even speak to any consultant as it is their Year end Function.</p> <p> </p> <p>I have never received service as bad as this!! Pathetic to say the least!</p>