Worst service overturned by Sally

I would like to express my sincere gratitude to a Sally Ngobeni at liberty claims / complaints department. After loosing my grandma i called the company for a claim and the person who i spoke to (wouldnt like to mention as it will spoil Sally's great service) gave me incorrect forms to complete and incorrect email, days went by without any response from liberty after sending the wrong claim forms to the wrong email. On Friday the 6th of April i called in and Sally over and above being trained to handle queries she demonstrated utmost understanding of urgency of the situation. We exchanged emails back and forth in attempt to help process the claim ASAP a the funeral was on the next day, she promised me calls and feedback and payment and exactly what she had promised she delivered. Great great great service and humanity from you sisi!!!!!! we were able to lay to rest our loved one in time all thanks to you!!! Your boss should give you incentive if not email me will get it done... ngesZulu kuthiwa isandla sidlula ikhanda