Worst service ever!!!

I have put in a claim on 12 July 2022. A week later, I phoned and they told me they could not open the documentation. But while on the phone, the lady opened the documentation. Then she said she would forward it to the claims department and mark it as urgent. So after 3 days I phoned again and they said it was forwarded to the manager and that they would come back to me before close of business - which was a Friday. Still nothing. So I called yesterday again and they said they will come back to me as she could see that no manager has responded as yet. This is the poorest service I have ever received. No calls from them. No e-mails from them. Although when you send the forms they state it takes 48 hours. Shame on you Liberty Legacy Funeral Plan!!!!!