Worst Service Ever .....

My policy was taken out in 2004 through Pretorium Trust and monthly premiums paid via them. In June 2018 I cancelled my Pretorium Trust and nobody contact me to inform me how further payments should be made.

In June 2019 this year, I started corresponding with Liberty Life to try and find out how can I re-instate my policy, every time the same reply, someone will get back to me within 4 business days, but nothing.

Eventually on Thursday 8 August 2019, I received an email saying that I should R1024.00 to bring the policy up to date, and complete the reinstatement form, which I did, it was send back to them on the same day.

Today, 14 August 2019 and still no answer when I asked them if everything is now in order and if my policy has been reinstated ?????

So please can someone get back to me, as I did what was asked of me, pay the arrears and complete the reinstatement form.

I just want to know that everything is now in order with my policy, who hard can that be. I am also trying to register for the online portal, but with no success, after I have send through my ID and proof of address as well.

I expect that my policy will be reinstated by the END OF the day (14 August 2019) and that my debit order will go of on 25 September 2019 as per the form I completed.