GB
Gawie B
1 reviews | Active since Mar 2010
30 Oct 2015, 16:05
Worst service ever
Reference Number [***8].<br> I have sent various mails and my wife contacted them telephonically but we are not receiving any meaningful explanation. They also do not respond on email queries even though I do receive successful delivery reports and read reports. They simply ignore my requests. <br> <br> This is for a estate late matter...I will never recommend Liberty Life to anyone and I am sure when applying for a policy lots of empty promise are made but when it comes to claims it is a different story. <br> <br> They will most probably only send there normal reply to in response to this matter on Hello Peter and no further response to me.
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Replies (1)0
Replies (1)Liberty Group South Africa's replyOfficial
02 Nov 2015, 08:23Hello gbester,
Thank you for taking my call earlier. We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Thank you for taking my call earlier. We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply02 Nov 2015, 08:23
Official
Hello gbester,
Thank you for taking my call earlier. We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Thank you for taking my call earlier. We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
