Worst Service

Liberty Life staff and line managers are failing clients, they make promises and do not keep ro their promise. My policy did not debit for 1 month. They gave me options to pay the outstanding premium by either making a special debit or double debit on the next debit order date. I authorised them to make a special debit order.whixh they have to date not done. Instead today they send me a very long email informing me that they have not received premium. Can they send this email to all employees including the Sipervised who promised me that my account will be debited in 48 hout