Worst service and very stressful

Possibly the hardest insurance firm to contact, 15 emails sent from myself and my family members, plus 10 to 15 phone calls over the past three months . None of my emails have been responded to, all I get is an automated response. The call centre is just as bad, every time you call you have to re-explain the issue of non pay out and give us the same run around every time. It is Possible the management is ignoring these bad procedures, so they can prolong the pay out and gain further interest on the pay out . If this is not the case , then it is down right incompetence by them to not improve their systems to be a correct and seamless process. This has already been a difficult period in our families life as we lost both parents in 6 months and now we have to deal with this . Think twice before working with liberty!!!!