WORST EXPERIENCE EVER! WILL NEVER USE THEM AGAIN. GIVE YOUR BUSINESS TO ANOTHER COMPANY INSTEAD

Never in my life have I battled SO MUCH to get a request processed!!! Phoning them 5 times - holding on for anywhere between 40 minutes to an hour. Then to be put through to another department, despite the fact that I selected the correct option. Holding on again for ages. When my call finally gets answered and I ask them to check if they have received my documentation, I am put on hold and then the call gets dropped. I have sent my documentation through to them twice and each time I get a confirmation email from Liberty confirming they received my documentation. On the occasions that I managed to speak to them briefly (before the call gets dropped), I am told they haven't received my documentation. I then resend the documentation and the whole frustrating process starts all over again!! I will never do business with Liberty ever again and caution anyone that is considering them! Lets see if they even bother to respond to this complaint AND sort out my problem.