Worst customer service ever experienced

I’ve had the worst experience to date with Liberty. I attempted to lodge a claim at the beginning of September via their WhatsApp group where I was told I had to update my contact details which I immediately did and called to confirm, I was it would take 48hours to update, kept trying the WhatsApp process with no luck(this is now a month later). I was then advised to complete a form of which I did on the 10th of October, I was told this process would take 20 days.20 days passed with no form of communication, no update from Liberty nothing (to me this communicates ignorance and lack of service), I then called where I was assisted by Tebogo who assured me that my claim was in process and would be paid out within a week or 2. I still waited for two weeks and eventually got correspondence today that the claim has been paid which was a huge relief but I was quickly taken back to square one as I got another message hours later to say the message was sent in error and should be ignored as the process takes 40 working days. This. This now unacceptable and beyond ridiculous my patience has runout completely and I will be contacting other external resolution bodies.