Worst customer service and they do not want to pay out.

My mom submitted a funeral policy claim 7 weeks ago, till today Liberty still hasn’t paid out. They do not confirm if claim was received, no claim number and they will NEVER let you know there is outstanding documentation you will only find out when you follow up. The past weeks they have been “escalating” the issue. That’s the only feedback we get when following up. When you call they will put you on for more than 10 minutes probably hoping that you will drop the call. Horrible customer service if you have chance move your policies from them.