Worst customer experience to date.

The customer service has been ********** and my nightmare is still ongoing because of the lack of accountability from Liberty Life. I've been going back and forth with the Liberty life since the 18th of December 2020 after trying to cancel my policy due COVID-19. It took 10 day for me to receive a reply after having sent my initial email, prior to that they kept sending generic replies to all my emails. On the 10th day they sent me a for to complete and submit along with some supporting documents, which I did.

It took them a week to send me another generic email requesting that I resubmit the documents which apparently they hadn't received. On the 5th of January 2021 I finally received a call from a very friendly and helpful consultant who assured me that she'd pass on the matter to the relevant department. I then received a call from said department and had to resend the information once again. I've now sent the documents to three different email addresses, yet they claim to not be able to open the documents because of security restrictions on their end. After advising them that there's absolutely nothing wrong with the attachments nor my email address (I sent the same email to a third party and they had no difficulty downloading the pdf's), the consultant basically advised me that there's nothing he could do. Atrocious service and the nightmare contiues.

I definitely wouldn't recommend the company nor use them after we've recovered from the pandemic.