Item: Liberty Group South Africa
Rating: 1
Author: Charlton P

Liberty Group South Africa's replyOfficial

10 Jan 2018, 10:26

Dear Mr Pheiffer

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa's reply10 Jan 2018, 10:26

Official

Dear Mr Pheiffer

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

CP

Charlton P's updateReviewer Update

15 Jan 2018, 14:44

What a joke. Still no joy or any proper feedback. Thank you for yet another poor service experience Shaqeel. How hard can this be??? What joke of a company.

CP

Charlton P's update15 Jan 2018, 14:44

Reviewer Update

What a joke. Still no joy or any proper feedback. Thank you for yet another poor service experience Shaqeel. How hard can this be??? What joke of a company.

CP

Charlton P's updateReviewer Update

16 Jan 2018, 13:59

Never mind, you can cancel this product with effect 1/2/2018. I will go do business with a company that wants to do business business.

CP

Charlton P's update16 Jan 2018, 13:59

Reviewer Update

Never mind, you can cancel this product with effect 1/2/2018. I will go do business with a company that wants to do business business.

Liberty Group South Africa's replyOfficial

16 Jan 2018, 14:34

Dear Mr Pheiffer

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that I have escalated your complaint back to the relevant management for urgent investigation and resolution.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa's reply16 Jan 2018, 14:34

Official

Dear Mr Pheiffer

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that I have escalated your complaint back to the relevant management for urgent investigation and resolution.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

CP

Charlton P's updateReviewer Update

16 Jan 2018, 14:39

Sizwe its too late. You guys had ample time since 5 December to do a few simple changes and send me confirmation. How long do you people want to do escalations? Months? How many meetings does Shaqeel need to have to have simple instruction completed. I already took out cover with a reputable organisation earlier today. Please cancel this policy with effect 1 February 2018

CP

Charlton P's update16 Jan 2018, 14:39

Reviewer Update

Sizwe its too late. You guys had ample time since 5 December to do a few simple changes and send me confirmation. How long do you people want to do escalations? Months? How many meetings does Shaqeel need to have to have simple instruction completed. I already took out cover with a reputable organisation earlier today. Please cancel this policy with effect 1 February 2018

CP

Charlton P's updateReviewer Update

24 Jan 2018, 09:15

STILL WAITING for confirmation of my last debite on 25 January and that my policy is cancelled wef 1/2/2017. Is there anyone in that organisation that understands customer service????????????????????????????????????????????????????????????????????

CP

Charlton P's update24 Jan 2018, 09:15

Reviewer Update

STILL WAITING for confirmation of my last debite on 25 January and that my policy is cancelled wef 1/2/2017. Is there anyone in that organisation that understands customer service????????????????????????????????????????????????????????????????????

Worst company ever