Withdrawal Issue / Terrible Service

What a disappointment of an establishment. My funds have been sitting with Liberty since 2020 when I changed employers. On 18/11/22 I sent an email requesting my account balance and necessary forms required to process a withdrawal. Until today I’ve only received correspondence from them ONCE on 24/11/22 asking for a copy of my ID in order to assist, to which I immediately responded. I’m yet to receive anymore communication from them. How does it take that long to respond to your clients and why should there be days between each correspondence? I’ve seen many complaints on Hello Peter and I’m requesting for whoever from Liberty who will respond under this complaint to ensure they are actually willing to do their job.