Why am I not a Valued Client?

After years of payments and having a few policies with Liberty Life I would like to ask why I am not yet considered a 'Valued Client'? What do I mean? From Broker who recommended them and is meant to have my interests at heart to everyone at the Claims Department of Liberty, have treated me in an undignified manner with no respect and such poor service. Is this how one treats a valued Client?

I am writing this review reluctantly as I prefer to always cheer others on in life, treating them well and trying my best to do the right thing. I am hoping this will somehow get me the much-needed help I am covered for and deserve. That I will be treated with dignity and respect.

Where Liberty offers in their advertising 'Excellent Service', 'Peace of Mind' and 'Financial Security', which are the very attributes I sought when choosing my cover, they have not fulfilled these promises they made, plus my experience with them is something I hope never to have to endure again.

I certainly have come a long way and will not give up until I have received my desperately needed cover, but would like to reiterate, sadly asking one final time, why am I not a Valued Client?