Who Cares - Not Liberty

I am so disappointed with Liberty. I sent an email on the 5 April 2024 to amend my Bank details and this was not done - Liberty then debited my incorrect account creating an unpaid. I then called on the 3 MAY 2024,spoke with Nompulelo and requested my account details be amended and a re-debit processed and this was not done - I was however assured all was in order even though I requested numerous times for the debit to be processed - NO Manual debit was processed, and I then called again later in the week to request same without success. Today I get an email indicating my policy has not been paid and this can impact any potential claims. I have been unemployed for the past 8 months however keep my policy up to date, yet Liberty feel the need to not give a damn. MR G