Where is the dedication

<p> In August my mom had a pain in her lower stomach. I took her to the hospital. They checked her out and discovered in september she has cancer. They removed it in October and we submitted all necessary documentation for our claim of dread disease to Liberty Life. After numerous times of trying to get answers from them they keep on saying the Underwriting department is has not finalised. Does a claim take months to conclude even though Histology reports proves the dread disease occured...!!!!! The funniest part is that there is never a Manager available to Anwer us. This is what Liberty says' We believe that you should always have a Positive claims experience. We aim for a Hassle free Turn around time and want the process to be Easy for you as possible.' Now to us as a family this seems like LIES </p>