DR
Diablo R

1 reviews | Active since Mar 2022

03 Dec 2025, 15:33

When your ex spouse who is a GBV domestic violence abuser is an executive employed by Liberty Life,Liberty Life will never help you to retrieve the portion of the funds from your GBV ex spouse's pension funds held with Liberty Life that was agreed to in a

I'm a GBV survivor in 2020 I was married to a Liberty employee on an executive level. For two years I was mentally,emotionally,physically,***ually financially violated by this Liberty Life employee who is an executive at Liberty Life .I finally got the courage to get a protection order against him based on facts and evidence which he did not oppose in court.For example me apologizing for something that was not my fault holding his hand he turned my pinky finger so far back that it was fractured. Because as an only child my dad would call me everyday he would accuse my dad of being in love with me and tell me that my dad has his own wife.When I tried calling my parents he would beat me break my phone,break my spectacle's when I stood up for myself responding to him,he would hit me like a man.I would go to the emergency room so that IV pain killers would ease the pain from my head and body.He took out a protection order against my dad advising my dad was the breakdown of the marriage which the court did not grant because he didn't want my father to enter the marital home as I had police remove my ex husband from the marital home.Thereafter in his legal communication he advised he will drop the protection order against my dad which was not granted if I dropped the protection order against him. My father and I went to court where the magistrate advise that his false protection order should not have even appeared in court. In 2022 I initiated the divorce,he opposed the divorce for 3 years.I had to take him to court to get divorced, finally in October 2025 I had a trail date however he opted to give me a settlement which we both signed in front of witnesses,where he agreed to not oppose the divorce as he did not want to go to trial.In October 2025 I received my settlement agreement where he provided me a with a portion of his pension held with Liberty the company he works for in the amount which equates to 50 % of the total amount he declared in legal documents and a portion of his funds held with Allan Gray. I requested the assistance of a financial broker who would retrieve the funds to invest it. Allan Gray assisted us efficiently. However,Liberty requested a fund nam,a scheme name and a membership number as per his settlement agreement all that needed to be provided was his employee number and ID number.My brokers contacted him requesting the information however he abruptly advised speak to his lawyers.My attorney sent a request to his attorney however there was no response. I have been retrenched since September 2022 actively looking for employment hence after investing my settlement money I can live of the stipend until I find employment. When I initiated the divorce I was employed therefore never needed maintenance however circumstances changed.Towards 2023 my mum was diagnosed with brain cancer.It been really rough especially waiting for a court date where I had to relive the GBV domestic violence abuse. I took it upon myself as a last resort to write a respectful email to the CEO of Liberty Life who shares the same surname as my abusive ex husband who is an employee of Liberty Life explaining all the details of my GBV domestic violence by his employee who is an executive at Liberty Life advising that Liberty Life who my violent ex husband is employed by,whose pension is held with advised my broker they required was the fund name,the Scheme number and the Membership Number to complete the withdrawal notification for divorce order form. I attached both our ID's,the marriage certificate,the decree of divorce and the settlement court ordered by the judge of the High Court.I attached the protection order,provided my attorney's details he required to verify anything. However he referred my request to the Customer Liasion Manager at Liberty Life who advised me that that have flagged their employee,my abusive ex husbands account,the settlement agreement which was drawn up by my ex abusive husband who is an executive employed by Liberty Life is ambiguous and will not be enforced. I rep**** to her to clarify the fact that I have a settlement agreement drawn up by my abusive ex husband who is employed by Liberty Life is null and void which was court ordered by a judge of the High Court,I cc'd my attorney and my broker in the email to clarify does if the Customer Liasion Manager requires me to go back to court to relive my GBV domestic violence with my ex husband who is an executive employed at Liberty Life however I am left hanging with no assistance from Liberty Life as the employees at Liberty Life who deals with the withdrawal notification for divorce order required my abusive ex husband's fund name, scheme code and his membership number to proceed forward however the Customer Liasion Manager advises me that my court order settlement and decree of divorce can not be enforced hence Liberty Life protects their staff that are on an executive level which are GBV abusers who abuse women with evidence provided. However,our South African president has taken a stand GBV domestic violence however Liberty Life supports a GBV domestic violence abuser especially if he is an executive at Liberty Life making it so difficult for the ex spouses of this GBV abuser who is employed by Liberty Life on an executive level to retrieve what is court ordered to be paid out to the ex spouses from their employees pension fund held with Liberty Life!

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Diablo R's update09 Dec 2025, 15:59
Reviewer Update

I would like to thank the customer liaison manager at Liberty Life Simone O' Shea,the legal team of Liberty Life and the Ceo of Liberty life for their efficient assistance and understanding with my legal matter.
The customer liaison manager at Liberty Life has elevated the standard of assistance,she went above and beyond to assist me,to keep me updated and together with Liberty Life's legal team resolved my legal matter within a day.
Liberty Life has certainly elevated the standard of resolution in client services.
Thank you and much appreciated Liberty Life!