What did you do with my money

I just received a 'letter' via email stating that my life policy is in arrears with 1 month's fee. They claim I should pay at least 2 working days BEFORE 1 Oct 2015. (Work it out - that is as in today !) If I don't pay by then, my policy will lapse (they use the word CEASE) on 1 Oct 2015.<br> <br> Now - my debit order goes off anywhere from the 3rd day to the 7th day of the month. The letter is dated the 21 Sep 2015. This means they waited at least 14 days before 'generating' the letter and then another 7 days before emailing it to me. YET - I have less than 24 hours to sort it out.<br> <br> FURTHERMORE - I am willing to pay immediately, but since I am paying by debit order, they have my banking details, but I don't have theirs. Did they include the banking details on the letter ? Nope - of course not...<br> <br> I also checked my bank statements. Last 6 months of debit orders for my policy did go off. So which month's premium are they talking about anyway ?<br> <br> Poor Customer Service all around if you ask me !