What are we paying for

I dont know what we are paying monthly fees for. My partner has been trying for months to log onto the website to make use of the so called benefits from OwnYourLife and every time, you say the account is activated. We get a new password and as soon as you try to log in to says the account in unconfirmed.<br> <br> This has been MONTHS outstanding and we are not getting anywhere. We are losing benefits every week because you are not coming back to us!!<br> Who can I escalate this to.