What a Circus

<p>I have been a client of Liberty for around 18 years now. I dont like change but at this rate, i guess i'm changing. I am so disgusted in the way that Liberty and their Corporate brokers have handled my fiancee's request to transfer and liquidate a Provincial Fund from her Old Employer that as of Next week, i believe i will most likley be cancelling ALL my policies and RA's i have at Liberty. We put in a request at the end of November to liquidate the PF. The broker handling it never responded to her and as such i went through my broker. After about 3 weeks, we eventually got a response from the broker handling the matter in Jo'Burg sayihng that he had met with the company, everything was signed and we should get paid out within 5 - 15 working days. That was over 20 working days ago. We contacted the broker now and he's just coming back from holiday (lucky him) and he told us to call the Corporate Call Centre which we did, only to be told that the I.D. number on the form that the broker filled in does not match my fiancee's details and they cannot tell us how long and how to rectify it. They will not pay the money out till this is cleared up. This is absolutely disgustung. Noone bothered to contact us and tell us there was an issue nor when it can be resolved. If this is how Liberty handle things i dont want to be a client anymore and if i cancel my policies, so does my Fiancee (she has another 1 or 2 R'A's that she pays every month to Liberty). Disgusting service from a supposed Power House Financial services company!!!</p>