Welkom Branch not having the Correct forms for me to fill in, I went there as a Walk In Customer

Received a telephone call from a consultant at Head Office saying Liberty will not accept the fax letter and copies of our South African Id to change the beneficiary to my daughter which the consultant at the Welkom Branch made me write because the branch didn't have the correct forms for me to fill in. I feel this morning speaking to the manager, they blame me for the incompetence of the Welkom Branch. No I am not to Blame, the Branch Consultants should be well equipped and have all the necessary forms to help the walk in customer not phone about a week later with an attitude and stories why they can't do it. Take a Leaf from Old Mutual 100% efficient to the walk in customers have all the necessary forms to full in etc. So Please Liberty exercise Customer Service and change my beneficiary to my daughter you have proof of her South African Id. Please expect the Fax letter your Consultant at Welkom made me write. Also Liberty it is bad Customer Service to bang phones remember I am the client and I will not recommend Liberty to anybody.