LN
Linda N

1 reviews | Active since Jul 2011

24 Sept 2016, 09:31

WEBSITE DOES NOT WORK WHEN CHANGES ARE REQUIRED

<p>EVERY TIME I TRY DO SOMETHING REGARDING CHANGES ON THIS WEBSITE IT GIVES ME STRANGE ERRORS AND MOST OF THE TIME IT DOES NOT WORK PROPERLY. YOUR WEB DESIGNERS ARE NOT DOING THOROUGH TESTING BEFORE PUTTING SITE LIVE INTO PRODUCTION. VERY DANGEROUS. </p> <p>CHANGES .... BUSY PROCESSING YOUR REQUEST .... NOTHING HAPPENS AFTER 10 MINUTES.</p> <p>CERTAIN PASSWORDS WHICH ARE LEGAL ACCORDING TO YOUR INSTRUCTIONS COME BACK WITH THE ERROR MESSAGE :</p> <p>PASSWORD MAY NOT START WITH THE FORBIDDEN WORD **</p> <p>I AM NOT STARTING WITH ANY FORBIDDEN WORD AND WHY THE TWO STARS ???</p> <p>AND THE ERRORS GO ON.</p>

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply26 Sept 2016, 08:57
Official

Good day Linda

We apologise for the frustration this is causing you.

Once I receive the information I requested via email from you, we will resolve the issue urgently.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
***

Best regards,

LN
Linda N's update29 Sept 2016, 14:56
Reviewer Update

Your email response was totally unhelpful.

When I put in a password using the word "liberty" in the password, it comes up with a message saying the password is very strong. Only when I hit enter, does it give the misleading information

'YOU MAY NOT START WITH THE FORBIDDEN WORD ** "

Nowhere on the website does it tell you how long the password must be or that it cannot contain the word liberty. Also if you make the password too short or way too long it still says "very strong" and then does not accept the password.

WHY DON'T YOU TEST THE SYSTEM PROPERLY FROM A USER PERSPECTIVE instead of sending me a global email?