WARNING : LIBERTY REFUSE WITH A PAYOUT

I have an investment that has rechead maturity but you are refusing to payout why because I have sent you all the documents in time but you claim to have not received them while my Financial Advisor have shown me proof that he fowarded them to the right people on the next day but they are not paying out. I have sent tons of emails and made countless phone calls and now I am waiting on empty promises over and over but nobody seems to help. I sent my documents ealry to my Financial advisor and again today why delays? Why refuse with money that does not belong to you that is *****ing. I need my money now I have plans today. Should I speak to my attorney now? Why all this torture and stress? I really regret.