Want my money back as they neglected me& they lies

I had paid an amount of R1660 on 27 March 2015 requesting for my funeral policy to be reinstated (communication was sent via email on 28 March 2015 after payment was made), I used the reference that I was provided with. I was told on the 27 March 2015 that I will receive an email after my request has been received, but I did not receive the email OR any indication to the status of my request. I further called in April 2015 or early May 2015 to enquire about the status of my request as I had not received any communication from Liberty, the lady I spoke to apologised on behalf of Liberty and she told Me that she will make sure that this is attended and I will receive an email in less than a week. The week ended and no communication was received. I made payment again in May 2015 of R415 and I did not receive any communication from Liberty indicating the status of my policy until I sent them an email attaching every department I knew complaining and demanding my money back. I indicated that I am taking my money elsewhere I will be appreciated, valued and supported. Liberty has been nothing but a heartache and headache for me. From my very 1st claim 2014 that took months to be resolved.