Wake up Liberty!

It is always a nightmare to have aclaim processed with this company. The online platform does not serve much purpose. Having your claim to be processed is like conducting a lobotomy. Let me breakdown the time and labour it requires: driving to postnet, make copies, completing lengthy paperwork and I tried to personally scan documents with a hope of cost saving but guess what this did not work. This morning I am busy with back and forth emails to the contact centre stating that they cannot open my documents which means another drive to postnet to get them scanned at another cost. This is so tedious, just get the online claims platform working, why should your clients struggle like this? Think for us, It cannot take almost a week to have documents received, Just check so may ref numbers for the same thing.