Waiting five months for a tiny payout - keep getting different answers !!! BAD SERVICE

After completing forms as requested, taking my poor stroke survivor husband to the police station to get relevant affidavits, everytime I phone to find out what is happening, I get told I need something else, which we then comply to, then wait, then phone and get told they need another form, etc and this has been going on for months. I am soo disgusted at the waste of time and energy these people inflict on others. They put you on hold for ten minutes at a time. I think allmy phone calls have balanced out what my hubby is STILL trying to get from them. Robotic and *********** call centres