Virgin Active and Liberty Own your life *******

Effective January 1st, Virgin Active increased their fee by almost R200 in total for me, my wife and son. They debit you at the end of the month and refund you in the middle of the next month dependent on the number of visits in the previous month. NICE, as the money sits in their account gaining interest whilst you get paid later.. since January they have been short paying me and I am not getting the full subscription back which was agreed provided that each of us did our 12 visits. I actually do more than required and we all do the quota. When I queried why there was a shortfall I got advised by the agent that we now had to do 15 visits to qualify for the full refund.<br> SNEAKY!.. this was never explained when I received the increase letter from Virgin neither was it explained by Liberty who claim that it is Virgins responsibility to communicate this. That is a shocker as they share a joint agreement is this is thievery of the highest order and people should be advised of the change.