Very poor sevice from Absa and Liberty Life

In January 2024 I received an e-mail from Liberty Insurance that an amount was paid in an Absa account in 2001. I sent both Absa and Liberty Life e-mails, went to Absa branches in Bethlehem three times (I was even advised to go the the original branch of Absa in Pretoria which was closed at least 15 years ago) and made telephone calls to their customer services. Absa said that they could not find the account number on their system and then informed me on 25 April that Liberty confirmed that their Internal Ombudsman is busy investigating the matter and I should liase with them and not Absa. "It seems that as if Liberty used an incorrect number for you and they will provide feedback to you"

Liberty said in an e-mail on 28 April 2024 that since the transaction was so long ago, they are not obliged to keep record of the transaction, and they no longer have the information (although they gave me the information in January 2024! I am being sent from pillar to post to find out what happened to the money.

Regards Y Bernhardt