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1 reviews | Active since Jun 2017

05 Jun 2017, 19:36

Very Poor Customer Service.

<p>I have been waiting for over a month for my provident fund payout. </p> <p> </p> <p>I emailed customer services but I only get automated responses. </p> <p> </p> <p> </p> <p>When I left my previous employer I had the same problem with liberty life.</p> <p> </p> <p>It seems all these years later nothing has changed. </p>

0
Replies (3)
Liberty Group South Africa
Liberty Group South Africa's reply06 Jun 2017, 10:00
Official

Dear Mr Letcher

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that in order for me to urgently assist you. I need you to provide me with your member number or ID number.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa
Liberty Group South Africa's reply06 Jun 2017, 10:00
Official

Dear Mr Letcher

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that in order for me to urgently assist you. I need you to provide me with your member number or ID number.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

's update08 Jun 2017, 17:43
Reviewer Update

I would like to commend Khanyi Hlatshwayo for the great assistance in having my claim processed, and explaining all the issues that had hindered the payment up until now.

I have received confirmation that a payment will reflect in my account within the next 48 hours.