1 reviews | Active since Sept 2015
Very Bad Customer Service
As a policy holder with Liberty, i am disappointed at the level of service received.
1. After processing a claim LIBERTY is not PROACTIVE with claim updates 2. I the customer have to follow up on documentation 3. I am constantly placed on hold when inquiring 4. I am promised feedback, but nobody calls me back 5. I demanded better service and still they drop the ball
The service and the experience with LIBERTY very painful.
Dear Mr Choonara
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Can you please provide me with more information regarding the claim you submitted, so that I can urgently assist.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Choonara
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Can you please provide me with more information regarding the claim you submitted, so that I can urgently assist.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations