Utterly Useless Service

My common law husband died in September 2014 and I laid a claim to his retirment policy. I jumped through every hoop Liberty made me jump through. I sent documents numerous times, sometimes the same documents because they asked for the same documents numerous times. I keep getting the same request from Rolf and he keeps not reading or looking at what I send him and still keeps sending me the same request. This has now delayed everything for at least 6 months. I am trying to grieve and get everything done so I can move on and Liberty keeps dragging their feet in resolving this. I even spoke to a Manager, Atious on the 20-08-2015 and she assured me that everything was resolved and ready for the board to make their decision. Then on 15-09-2015 I get the same email from Rolf asking for the same thing for the 5th time delaying the process yet again for another month. I will tell everyone I know not to get a policy through Liberty as your family will never get the payout. This has been the most frustrating experience I have ever had with any company and I have dealt with a lot since my partners passing.