Utterly disgusted in Liberty's manner of treating existing customers

How long does underwriting take for an existing policy Liberty, I accepted a quotation on the 3 July 2025. I was then advised that Blood would be taken. This was done. All was fine and things were confirmed. Last month I called as I was determining does my budget need to be adjusted to cater for the August Debit order. I was told by the Agent I should hear from Liberty in 48hrs. This month end August again a call and told the same thing. Do you think you are the only company who I can take a life policy with? I am disgusted in the lack of feedback. Utterly disgusted!